Helping B2B software, technology and services businesses grow revenues faster
Mike Roberts, President.
Mike brings over 20 years experience in Leadership, Management, Sales and
Services strategyfrom both sides of the fence - as both consultant and
practitioner/leader. He delivers a combination of strategic advice, facilitated
organizational alignment and situational coaching, with a strongly practical
approach, breaking down complex problems into simple, manageable, prioritized
actions - validated by positive impact on customers.
Throughout his career, Mike has spearheaded complex sales and field-force
transformation initiatives which significantly up-leveled customer engagement
and enhanced customer experience, to underpin extraordinary business growth
with major enterprise customers. He also brings first-hand experience of executive
leadership, sales, account management, customer success, services and support
to global levels.
Prior to Xaasegy, Mike was SVP & Chief Customer Success Officer at CallidusCloud (Nasdaq:CALD), an enterprise SaaS company and leader in SPM (Sales Performance Management) software leader with over 1,000 employees and global base of 5,000 customers, including many complex international enterprises with mission-critical applications driving key business processes, both direct and via partner ecosystems.
Previously, as EVP Sales and then President, Mike led a privately held SaaS company addressing supply chain markets to double growth and triple profitability from new sales processes, targeted marketing and services delivery to refocus on more profitable customer segments.
Before that, during six years as Management Consultant, he worked for the Alexander Group, Inc. a leading Sales Management Consulting firm as well as founding his own practice. Clients included Salesforce.com, NetApp, Gilead Sciences, Applied Materials and Sony. He specialized in revenue growth initiatives, sales force transformation, sales effectiveness, go to market process, incentive compensation design, management and sales organization development. He frequently coached enterprise sales and management to higher levels of attainment.
Much of his formative experience comes from 10 years at Sun Microsystems Inc. (now part of Oracle), where he built a global Strategic Account Management program which grew revenues by over $500m within 3 years and drove successful solutions sales transformation for a $3bn international region with over 3000 people. Prior to this he served as a Director in the Global Partners Organization and built an 'enterprise office' function - forerunner to what we now call 'Customer Success' - which oversaw cross functional engagement to ensure customer satisfaction, value delivery and expansion in large, complex project opportunities.
He is based in the San Francisco Bay Area, having relocated from his native UK in the late 1990's and has been a US citizen since 2011.